Privacy policy

1.Who we are

Loopd Jewellery House Ltd (RC 9931992) is a company incorporated in Nigeria and based in Lagos. We are the data controller for the personal data described in this policy, which means we decide how and why it is used.

You can contact us about this policy or your personal data at loopdjewelleryhouse@gmail.com.

2.What this policy covers

This policy applies to personal data we collect through our website, loopd.com.ng, including our consent form; when you book or contact us by WhatsApp, email, Instagram or TikTok; and when we fit your jewellery at an event, pop-up, private session or studio session.

3.The information we collect

When you complete our consent form

• Your full name and phone number.
• Your email address and the event or venue, if you choose to give them.
• Your confirmation that you understand and consent to our fitting terms.
• Whether you have chosen to receive news and offers from us.
• The date and time you submitted the form, and the reference number it generated.

When you book or contact us

• Your name, contact details and anything you tell us about your booking or event, such as the date, venue and number of guests.
• The messages you send us.

At your fitting

Before your weld, you tell your Loop'd artist about any metal allergy, skin sensitivity or implanted electronic medical device. We use what you tell us only to decide whether and how to fit your piece safely. We do not record this information on our consent form.

When you visit our website

Our website hosting provider automatically processes technical information, such as your IP address, browser type and the pages you request, so that it can deliver the website to you and keep it secure. Our website does not use cookies, analytics or advertising trackers.

4.How we use your information and why

We only use your personal data where we have a lawful basis to do so under the Nigeria Data Protection Act 2023.

We do not use your personal data to make decisions about you by automated means alone.

5.Who we share it with

We do not sell your personal data. We share it only with:

• Service providers who help us run our business, including Netlify, which hosts our website and stores consent form submissions; Google, which provides our email service and the fonts on our website; and Meta, which operates WhatsApp and Instagram, when you contact us through those services. These providers process data on our behalf or under their own terms.
• Professional advisers, such as our accountants and lawyers, where they need it to advise us.
• Regulators, courts and law enforcement authorities, where the law requires us to.

6.Transfers outside Nigeria

Some of our service providers store or process data outside Nigeria, including in the United States. We transfer personal data outside Nigeria only as permitted by the Nigeria Data Protection Act 2023, including where you have consented to the transfer or where appropriate safeguards are in place to protect it.

7.How long we keep it

We keep your personal data only for as long as we need it for the purposes in this policy. In particular:

• We keep consent form records and booking details for as long as we may need them to answer questions or deal with any claim about your fitting or booking, and to meet our legal and tax obligations.
• We keep your contact details for news and offers until you ask us to stop.

When we no longer need your personal data, we delete it or make it anonymous.

8.How we protect it

We use appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. Access to consent form records is limited to the people at Loop'd who need it. Our website is served over an encrypted (HTTPS) connection.

9.Your rights

Under the Nigeria Data Protection Act 2023, you have the right to:

• be told how your personal data is used, as set out in this policy;
• get a copy of the personal data we hold about you;
• ask us to correct personal data that is inaccurate or incomplete;
• ask us to delete your personal data;
• ask us to restrict how we use your personal data;
• object to our use of your personal data, including for direct marketing;
• receive your personal data in a commonly used format, or ask us to send it to another organisation;
• withdraw your consent at any time, without affecting anything we did with your data before you withdrew it; and
• not be subject to a decision based solely on automated processing.

To use any of these rights, email us at loopdjewelleryhouse@gmail.com. We may need to confirm your identity before we act on your request. We will respond within the time the law requires.

Some rights are limited by law. For example, we may need to keep certain records to deal with a legal claim or meet a legal obligation, even if you ask us to delete them.

If you are unhappy with how we have handled your personal data, please contact us first so we can try to put it right. You also have the right to complain to the Nigeria Data Protection Commission at ndpc.gov.ng.

10.Other websites and apps

Our website links to WhatsApp, Instagram and TikTok. When you use them, those companies handle your data under their own privacy policies, which we do not control.

11.Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. If we make a significant change, we will tell you where appropriate.

12.Contact us